Complaints and dispute resolution

Use the order or account support feature where available, or email support@livoragroup.cc. Include the reference, what happened, relevant dates, the remedy requested and available evidence. Do not send full card credentials or unnecessary identity documents.

Livora aims to acknowledge ordinary complaints within two business days and provide a reasoned outcome within ten business days after receiving enough information. Urgent safety, theft, missing-cargo or data-exposure reports are escalated immediately.

You may ask for review or provide new information. A remedy may include correction, reattempt, completion, repair, replacement, refund, reconciliation or reinstatement, depending on the responsible party and applicable law.

You remain free to approach the Competition and Consumer Protection Commission, ZICTA, the Data Protection Commissioner, a relevant regulated payment provider, the Bank of Zambia where appropriate, or a competent court. This process does not shorten legal time limits.